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Frequently Asked Questions And Answers

Travelers will be implementing a "Strong Password" security technology for access to our Secured Systems and Agent HQ throughout the 2008 year. This 'Strong Password' technology enables users to sign-in using only their ID and Password, and will no longer require a Digital Certificate or PIN number for access. Many of the changes that you might notice on the main log-on screen have been done in preparation for this new process.

This enhancement will be rolled-out to all agents by December 2008. Please watch for notification that it will be rolling out to your state through e-mail or Agent HQ.

Please contact the appropriate Help Desk with any questions.

Do I have to change my password?
How often do I have to change my password?
What happens if a password isn’t changed during the 5 day notification period?
What are the criteria for a new password?
What happens to the old ‘digital’ certificate installed in my browser?
How does this new password process affect my use of a vendor application?
What if I didn’t forget my password but just wish to change it?
Do I need a new Favorite and/or Desktop Icon?
Does my PC need any specific settings or configurations applied to it?
Contact help desk.


Do I have to change my password? Back to Top

Information Security is a top priority to the Travelers. We continuously strive to ensure that your business with us is protected while maintaining an ease of use in line with current day standards. ‘Strong Password’ security technology is a platform used by many institutions today and it provides one of the highest levels of security while also making our site easier to access for our authorized customers.


How often do I have to change my password? Back to Top

Your password will expire every 90 days from the last change date. You will begin to get notified via a reminder pop-up 10 days prior to expiration. Once the password has been changed, the pop-ups will not occur again for another 81 days.


What happens if a password isn’t changed during the 10 day notification period? Back to Top

You will be forced to change the password the next time our site is accessed with that ID.


What are the criteria for a new password? Back to Top

  • Should not reference something that is easily guessed
  • Should not contain the word ‘password’
  • Can not have more than 2 repeating characters
  • Can not be the same as the User ID
  • Must be a combination of at least 8 alpha-numeric characters
  • Must contain both upper and lower case letters

What happens to the old ‘digital’ certificate installed in my browser? Back to Top

Nothing. The digital certificate can remain in your browser settings without interfering with any other application use.


How does this new password process affect my use of a vendor application? Back to Top

If your vendor application utilizes the same ID and Password, you will need to take steps necessary to synchronize your new password with their system whenever it is changed. Failure to do so may cause their system to not function properly with ours.


What if I didn’t forget my password but just wish to change it? Back to Top

If you have security concerns that cause you to want to change your password, you may do so at any time by clicking on the “Change Password” button at the logon screen. The 90 day expiration period will be reset at that time and you will not be prompted to change it again until the 81st day.


Do I need a new Favorite and/or Desktop Icon? Back to Top

No. If you already have one that points to our site, then you don’t need a new one. However, if you don’t have a ‘Favorite’ or ‘Shortcut’ for our site and would like one added to your Browser or Desktop, click on the “Add To Favorites” and/or “Add To Desktop” link(s).


Does my PC need any specific settings or configurations applied to it? Back to Top

Depending on how your office’s network is set up, your internet Browser may require some additional configuration settings. If you are experiencing problems with our application and have not run through the ‘Configure Browser’ link at the top of the logon page, close all of your browser sessions, access the logon page and click on the ‘Configure Browser’ link.


If you have any other questions, please don’t hesitate to contact your appropriate help desk: Back to Top

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  • Risk Management Information Services Please contact your RMIS Account Representative or call 1.860.277.5800
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